EMILY: For years, I’ve been listening to you and your father and everyone else go on and on about how demanding I am, how I have to have things a certain way. Well, guess what? I pay to have them that way. I pay more than anyone else pays their maids, and when things are not the way I want, that means I’m not getting what I paid for. Why is that so hard to understand?
Emily’s justification for her demanding and unreasonable behaviour is that she pays high wages, higher than anyone else in Hartford. This certainly helps explain how she continues to attract new staff, when she has a terrible reputation.